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  • Has Your Customer Service Kept Up?

    When we discuss all the changes that laboratories have to deal with—from technical and regulatory to evolving views of healthcare delivery and service expectations—we must include how these affect customer service. Customer service is involved in every phase of the laboratory operation; it is the face of the laboratory and, thus, reflects ...
    Posted to CRI Lab Quality Advisor (Weblog) on April 11, 2016
  • CMS Reconsiders Reimbursement Cap

    Across the country, laboratories and laboratory professionals have been bracing themselves for substantial cuts to Medicare reimbursements planned to move forward in the coming year. According to a press release from ASCP, the proposed cuts would have limited reimbursements for some laboratory tests by up to 80 percent, reducing total revenue ...
    Posted to ADVANCE Discourse: Lab (Weblog) on December 19, 2013
  • Genetics and Litigation

    In recent months, there has been a lot of litigation and government influence regarding companies offering genetic sequencing services. Following the memorable SCOTUS ruling against Myriad Genetics in June and the company’s subsequent law suit involving Ambry Genetics, the FDA joined in on further regulatory disputes with a cease-and-desist ...
    Posted to ADVANCE Discourse: Lab (Weblog) on December 11, 2013
  • Few Lab Managers Aware of Three Proposals to Cut Lab Test Funds

    Clinical laboratory leaders are keeping their eye on Congress in advance of potential significant reductions in federal funding for medical laboratory tests in the 2012 federal budget. But while many lab industry associations have alerted members to potential cuts, a recent Dark Daily enewsletter reports that few clinical lab managers and ...
    Posted to ADVANCE Discourse: Lab (Weblog) on November 1, 2011
  • CMS Rescinds Physician Signature Requisition Requirement

    I have always been a little uncomfortable with the saying ''the squeaky wheel gets the oil.''  I understand the sentiment, but I did not philosophically agree that one had to be loud or confrontational to be heard. I have to say that in the case of the CMS requirement for physician signature on lab requisitions, the ...