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When we discuss all the changes that laboratories have to
deal with—from technical and regulatory to evolving views of healthcare
delivery and service expectations—we must include how these affect customer
service. Customer service is involved in every phase of the laboratory operation;
it is the face of the laboratory and, thus, reflects ...
Today, we continue with our discussion of commonly misused
terms in healthcare information technology (IT). The recent and rapid
development of this technology, as well as the evolving applications of these
same terms, opens up the possibility of misinterpreted use. It’s important to
ensure that we are all on “the same page” when using these ...
I recently read an interesting article1 in Health IT and CIO Review that discussed
commonly misused IT terms in the healthcare profession. The fact that these
terms are misused so frequently is not solely due to misunderstanding or
unfamiliarity; it reflects how new the field of healthcare IT is and how the
meaning and interpretation of this ...
A little while ago I wrote a blog in which I referred to a great, balanced, intelligent article written about the medical laboratory and printed in The US News and World Report. That article was remarkable by its rarity. I asked my readers to respond directly to the writer, thanking her for a positive article. Many of ...
It is extremely important to get back to basics in whatever
we do. This simple edict is so often ignored because- well, because it is so
basic. We tend to go for the complicated and glitzy. I thought about this
truism when the CDC issued its new
more rigorous guidelines this past Monday.
There is nothing really complicated about the ...
most recent Ebola Virus outbreak has made the national news. This
highly contagious virus of the family Filoviridae,
genus Ebolavirus causes a hemorrhagic illness that approaches 90 percent mortality. This latest episode
in West Africa has claimed
the lives of over 600 people, but has made the news largely because it is ...
The debate about the serpentine, complicated Affordable Care Act (so called Obamacare) continues. Aspects of the bill phase in over time, we know. It is also commonly accepted that many more individuals will be insurable and insured; creating a greater potential pool of consumers of medical laboratory tests.
Most people will continue ...
I love attending parties. For one, I get to unwind and spend time with friends. But I also love the opportunity of meeting new people and hearing about their lives. I have long realized that I learn much more from listening than I do from talking and there is no shortage of folks wanting to talk, especially at a party.
This last Friday I attended ...
I often hear “He is just being passive aggressive” or “Her problem is she is passive aggressive” to dismiss behavior we don’t like or understand. A passive aggressive person has always seemed to me someone who mucks up the works without having the assertiveness to confront a challenge head on or the maturity to discuss a matter openly. The ...
Two items of news caught my attention this weekend. Tomorrow the Supreme Court will start hearing arguments about the constitutionality of the healthcare reform law; the so called Obamacare. Is the Patient Protection and Affordable Care Act (P.L. 111-148) aimed at bringing basic healthcare to more Americans or government ...