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When we discuss all the changes that laboratories have to
deal with—from technical and regulatory to evolving views of healthcare
delivery and service expectations—we must include how these affect customer
service. Customer service is involved in every phase of the laboratory operation;
it is the face of the laboratory and, thus, reflects ...
profession ages and many of us lumber towards retirement, it is often hard to
be optimistic. Many are burnt out and never miss an opportunity to tell those
just entering the profession what a mistake they are making.
social media quite a bit, partially to feel the pulse of fellow professionals.
I am especially ...
The importance of properly managing inventory so that supplies
for all phases of testing in your laboratory are available, accessible and
in-date is critical, not only for providing quality patient care, but for the
fiscal solvency, operational efficiency, customer service and staff morale of
The goals of any inventory ...
Clinical laboratorians sometimes complain,
“Well, they didn’t ask the lab!” As someone who has held administrative positions outside the laboratory, I noticed very quickly that the lab was not present at the table for many decisions. Having come from the lab, I was not totally surprised.
What really shocked me, however, ...
Last September, the FBI issued a warning that devices and
objects that connect to the internet to send and receive data are vulnerable to
cyber-attack. While this warning referenced many popular lifestyle devices such
as smart phones and wearable fitness monitors, it also included devices common
to laboratories and other businesses, such as ...
Theranos has been in the news and has garnered both bouquets and brickbats because of its proprietary technology as well as its business model.
This company started by wunderkind Elizabeth Holmes and valued in the billions uses small samples of blood (often from a fingerstick) and runs tests on its own proprietary instrument. The value ...
I recently read an interesting article1 in Health IT and CIO Review that discussed
commonly misused IT terms in the healthcare profession. The fact that these
terms are misused so frequently is not solely due to misunderstanding or
unfamiliarity; it reflects how new the field of healthcare IT is and how the
meaning and interpretation of this ...
It is a well-known fact by now that most laboratory errors
occur in the pre- and post-analytic phases of testing and that these errors can
have a significant impact on patient care. Often, these activities do not occur
within the physical confines of the laboratory, but in other locations—often by
personnel not directly managed by the ...
Sometimes, you have the good fortune to find qualified staff
within a short time to replace those who have left, minimizing the disruption
to your daily routine. More often than not, it takes a while to find the
“right” person for your lab. In the meantime, the remaining techs have to take
on extra shifts, work in other specialties or take on ...
October 1st, 2015 Medicare will only accept claims (with a date of
service on or after October 1, 2015) if they have a valid ICD-10 code. Is your
lab ready to meet that directive?
Clinical laboratories are required to submit accurate and
complete diagnosis codes in electronic and paper claims to third party payers. ...