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  • Building Effective Educational Outreach

    In a medical office setting, the general office staff is often part of the de facto laboratory operation due to their responsibilities related to initially seeing and communicating with patients. This includes the intake and update of patient information, test ordering, specimen acquisition, labeling and initial handling, as well as ...
    Posted to CRI Lab Quality Advisor (Weblog) on September 21, 2016
  • Work Smarter Not Harder or Longer

     There is always so much to be done. Today's society is so fast-moving that it’s hard to accomplish every single thing on a day’s agenda. Working in the laboratory, we know that emergencies happen, stats keep coming in, instruments act up, and colleagues call out. It’s agreed we are expected to do more and more with less ...
  • Value-Based Mobile Technology

    Two powerful forces have converged to change the practice of laboratory medicine in ways never imagined a generation ago. These twin forces are the movement to value-based healthcare from the fee-for-service model and the rapid development of mobile technology, allowing for continuous healthcare monitoring of patients beyond the clinical ...
    Posted to CRI Lab Quality Advisor (Weblog) on June 22, 2016
  • Has Your Customer Service Kept Up?

    When we discuss all the changes that laboratories have to deal with—from technical and regulatory to evolving views of healthcare delivery and service expectations—we must include how these affect customer service. Customer service is involved in every phase of the laboratory operation; it is the face of the laboratory and, thus, reflects ...
    Posted to CRI Lab Quality Advisor (Weblog) on April 11, 2016
  • New Laboratorian Excited About Profession

    As our profession ages and many of us lumber towards retirement, it is often hard to be optimistic. Many are burnt out and never miss an opportunity to tell those just entering the profession what a mistake they are making. I monitor social media quite a bit, partially to feel the pulse of fellow professionals. I am especially ...
  • Managing Your Inventory

    The importance of properly managing inventory so that supplies for all phases of testing in your laboratory are available, accessible and in-date is critical, not only for providing quality patient care, but for the fiscal solvency, operational efficiency, customer service and staff morale of the laboratory. The goals of any inventory ...
    Posted to CRI Lab Quality Advisor (Weblog) on February 22, 2016
  • Do We Practice What We Preach? Part 2.

    Clinical laboratorians sometimes complain, “Well, they didn’t ask the lab!”  As someone who has held administrative positions outside the laboratory, I noticed very quickly that the lab was not present at the table for many decisions.  Having come from the lab, I was not totally surprised. What really shocked me, however, ...
  • Cyber Insecurity

    Last September, the FBI issued a warning that devices and objects that connect to the internet to send and receive data are vulnerable to cyber-attack. While this warning referenced many popular lifestyle devices such as smart phones and wearable fitness monitors, it also included devices common to laboratories and other businesses, such as ...
    Posted to CRI Lab Quality Advisor (Weblog) on January 29, 2016
  • Theranos Under Regulatory Microscope

    Theranos has been in the news and has garnered both bouquets and brickbats because of its proprietary technology as well as its business model. This company started by wunderkind Elizabeth Holmes and valued in the billions uses small samples of blood (often from a fingerstick) and runs tests on its own proprietary instrument. The value ...
  • Do You Speak IT? (Part 1)

    I recently read an interesting article1 in Health IT and CIO Review that discussed commonly misused IT terms in the healthcare profession. The fact that these terms are misused so frequently is not solely due to misunderstanding or unfamiliarity; it reflects how new the field of healthcare IT is and how the meaning and interpretation of this ...
    Posted to CRI Lab Quality Advisor (Weblog) on December 21, 2015
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