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  • Confirmation Bias

    A catch-all for errors is to blame them on “human error.” Human error is seen as inevitable, unpredictable, and common to us all. We forget, get distracted, make judgment errors, draw false conclusions, overlook the obvious, and make other mistakes. It’s curious that something so universal seems to be so mysterious. In effect we end up taking it ...
    Posted to Stepwise Success (Weblog) on October 21, 2016
  • Mobile Technology in Critical Value Reporting

    One of the key areas of laboratory-to-physician communication is the reporting of critical values. Since regulators and accreditation organizations define critical values as abnormal test results that are potentially life-threatening and require a rapid response from caregivers, any steps taken to improve this process impacts the quality of ...
    Posted to CRI Lab Quality Advisor (Weblog) on October 17, 2016
  • The Power of Listening

    Most people are aware of the difference between hearing and listening. And as we know, most of the time we pretend to listen while we’re thinking of the next thing we’re going to say. Listening can be hard work, because it requires focus. It is an essential skill for leaders but also for anyone who wants to be successful. The web site Skills You ...
    Posted to Stepwise Success (Weblog) on October 10, 2016
  • Charge Reconciliation

    Here’s a reality check: if we don’t get paid, the doors don’t stay open. Sure, that’s the problem of the billing office, collection agencies, and insurance companies. Bench techs don’t need to worry about that stuff. Right? Depends on who you ask, I guess. It’s the manager’s responsibility to bill accurately and timely for each test performed, ...
    Posted to Stepwise Success (Weblog) on September 28, 2016
  • Building Effective Educational Outreach

    In a medical office setting, the general office staff is often part of the de facto laboratory operation due to their responsibilities related to initially seeing and communicating with patients. This includes the intake and update of patient information, test ordering, specimen acquisition, labeling and initial handling, as well as ...
    Posted to CRI Lab Quality Advisor (Weblog) on September 21, 2016
  • Is Lab Morale Plummeting?

    Low morale, to paraphrase Justice Stewart, can be hard to define but we all know it when we see it. But unhappy employees, obvious or not, who are overstressed and overworked can cause a lot of problems: increased absenteeism, short tempers, poor customer services, and more. A workplace where few people smile is a miserable experience on both ...
    Posted to Stepwise Success (Weblog) on September 9, 2016
  • Work Smarter Not Harder or Longer

     There is always so much to be done. Today's society is so fast-moving that it’s hard to accomplish every single thing on a day’s agenda. Working in the laboratory, we know that emergencies happen, stats keep coming in, instruments act up, and colleagues call out. It’s agreed we are expected to do more and more with less ...
  • RFID: No More Hide and Seek

    Radio Frequency Identification (RFID) is a wireless, non-contact use of radio-frequency electromagnetic fields that transfer data for the purposes of automatically identifying and tracking tags containing electronically stored information attached to objects. An RFID system has two basic components: a reader and one or more uniquely ...
    Posted to CRI Lab Quality Advisor (Weblog) on July 14, 2016
  • To Cut Costs, Change

    These days it’s all about change. I have heard a constant drumbeat for the last thirty years that change is the only constant we can count on. The only thing more constant than change is the need to cut costs. Now that laboratories are becoming cost centers in small hospitals and groups are recognizing the economies of scale in centralizing ...
    Posted to Stepwise Success (Weblog) on July 1, 2016
  • What We Could Learn from Pharmacists

      I know our profession is unique and cannot be identically modeled off any other profession. However in both my personal and professional lives I often try to learn lessons and draw parallels from observations around me.   I have been in this profession for more years than many of my readers have been alive. I have ...
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