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  • The Cult of Busy

    A hospital’s culture defines how it responds to customers and crises, whereas a cult is defined by the dictionary as “a group or sect bound together by veneration of the same thing, person, ideal, etc.” Cults have ideology, rituals, and symbols. Most hospitals have a cult of busy. Ideology - the belief that “busy” means “important,” no ...
    Posted to Stepwise Success (Weblog) on October 6, 2014
  • Training Isn’t Just Telling

    The laboratory profession is changing so quickly that sometimes it is hard to keep up. Not only are we impacted technologically with new tests, new modes of communication and new venues for storing and retrieving data, but we are seeing innovative use of advanced technologies for our routine testing (hello, LC/MS?). In addition, our whole ...
    Posted to CRI Lab Quality Advisor (Weblog) on October 2, 2014
  • Undesired Outcome

    Our modern world has seen some unintentional, insane acts, but what I am about to write about borders on chilling thoughts. Over the weekend, a friend of mine mentioned that there seems to be a problem with contaminated water being used to dilute pesticides sprayed on fresh foods. Virologists and food scientists are looking into ...
    Posted to The Power of Two (Weblog) on September 30, 2014
  • Lab’s Role in Pay for Performance

      The concept of Pay for performance (P4P) is based on the use of incentives to encourage and reinforce the delivery of evidence-based clinical practices in health care; with the goal of better outcomes.   As the cost of healthcare has skyrocketed, major payers have adopted P4P as a way of curtailing costs while ...
  • Why We Work

    Middle managers are often told to “engage” employees with buzzwords and gimmicks: empowerment, inclusion, work teams with stupid names made of acronyms, action plans, team huddles, and good old-fashioned delegation. We need to train our replacements, mentor those with potential, tell stories, emphasize cultural values, give feedback, hold people ...
    Posted to Stepwise Success (Weblog) on September 12, 2014
  • Medical Lab Science to be Featured on Television

      The medical laboratory science   profession will be featured on the Leading Edge, an award-winning program on public television that examines impactful subjects and helps to educate the public about topics they might not otherwise know about; or know very little about    A glitzy, professional video ...
  • We Never Got The Result

    “We never got the result!” is our most common complaint, followed closely by “My doctor never got the result!” It is frequently delivered in an accusatory tone instead of the more accurate “We can’t find it. Did you send it?” Or even, “Did you perform the test?” We hear the latter once in a while. We look up the patient who hasn’t been seen ...
    Posted to Stepwise Success (Weblog) on August 20, 2014
  • What Do Doctors Want from the Laboratory?

    As anyone reads my writing knows I am a huge proponent of a more independent practice model for Medical Laboratory Scientists (and MLTs to a degree). A component of that model would be closer interaction with physicians and a willingness and ability to consult with physicians offering advice and information on medical laboratory ...
  • Explaining Ourselves

    According to US News and World Report, the top five “best jobs” in 2014 are: software developer, computer systems analyst, dentist, nurse practitioner, and pharmacist. We make the list, too: phlebotomist is #16 and clinical laboratory technician #22. These jobs “offer a mosaic of employment opportunity, good salary, manageable work-life ...
    Posted to Stepwise Success (Weblog) on August 11, 2014
  • Do Older Techs Hate Change?

    If there’s anything a lifetime of change teaches us, it’s that change never matches the hype. At some point in your career you’ve heard and seen it all: staffing ideas, alphabet soup, meeting gimmicks, efficiency notions. Like hornets, buzzwords are best left undisturbed, because after a while we’re allergic to their sting. Or are ...
    Posted to Stepwise Success (Weblog) on August 6, 2014
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