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  • IQCP: Bridging QC and QA

    It appears that there is still some confusion among laboratory personnel in differentiating QC from QA, and that this uncertainty has been compounded by the introduction and implementation of the Individualized Quality Control Plan (IQCP). These are different concepts, and it is important to understand these differences—both from the ...
    Posted to CRI Lab Quality Advisor (Weblog) on May 11, 2016
  • Happy Medical Laboratory Professionals Week 2016

    It's that time of year again, when we celebrate and acknowledge Medical Laboratory Professionals (technicians, scientists, specialists, pathologists and others). I receive a lot of email and read several misleading posts about ''Lab Week.'' So I am essentially reprinting a primer to share with colleagues.  The American ...
  • Moving That Needle

    One of the phrases I hear lately is “we need to move the needle,” meaning enough effort has to be put into change to not just make it stick, but change what matters. This might be customer satisfaction scores, test volumes, or cost containment. If there’s one thing that change has taught me, it’s that no matter how much things change they seem to ...
    Posted to Stepwise Success (Weblog) on April 21, 2016
  • Has Your Customer Service Kept Up?

    When we discuss all the changes that laboratories have to deal with—from technical and regulatory to evolving views of healthcare delivery and service expectations—we must include how these affect customer service. Customer service is involved in every phase of the laboratory operation; it is the face of the laboratory and, thus, reflects ...
    Posted to CRI Lab Quality Advisor (Weblog) on April 11, 2016
  • Are You Getting Paid?

    The laboratory is a unique clinical department. The possible tests and their associated billable codes that are routinely ordered day in and day out can number in the thousands or even tens of thousands. The big moving target is referral lab testing, which may change according to where it is forwarded, reflex testing, or method changes. I spend a ...
    Posted to Stepwise Success (Weblog) on April 4, 2016
  • New Laboratorian Excited About Profession

    As our profession ages and many of us lumber towards retirement, it is often hard to be optimistic. Many are burnt out and never miss an opportunity to tell those just entering the profession what a mistake they are making. I monitor social media quite a bit, partially to feel the pulse of fellow professionals. I am especially ...
  • Laboratorians DO Influence How We are Perceived

    A few months ago the physician group American Osteopathic Association (AOA) which represents osteopathic physicians (they use the credential DO instead of MD) embarked on a branding campaign for their profession. Some clever marketer decided to use the physician credential and title the campaign “Doctors that DO.” What could possibly be wrong ...
  • Laboratories Lead the Fight Against Zika

    We are rapidly approaching Medical Laboratory Professionals Week, (MLPW), the annual celebration of the medical laboratory profession, and those who play such a vital role in the delivery of quality healthcare. It has been celebrated annually since 1975, during the last full week of April, and once again, the vital role of the laboratory is ...
    Posted to CRI Lab Quality Advisor (Weblog) on March 18, 2016
  • Critical Time Limits

    The Joint Commission National Patient Safety Goal 2 is to improve communication. For a laboratory, this means reporting critical results on a timely basis. Labs have to define critical results, by whom and to whom they are reported, and an acceptable length of time between “availability” and reporting. Have computers lengthened our reporting ...
    Posted to Stepwise Success (Weblog) on March 7, 2016
  • Managing Your Inventory

    The importance of properly managing inventory so that supplies for all phases of testing in your laboratory are available, accessible and in-date is critical, not only for providing quality patient care, but for the fiscal solvency, operational efficiency, customer service and staff morale of the laboratory. The goals of any inventory ...
    Posted to CRI Lab Quality Advisor (Weblog) on February 22, 2016
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