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Henry Ford once said, “Whether you think you can, or think you can’t -- you’re right.” Ironically, something called the FORD technique can help us when we are struck dumb to make small talk.
Caught in an elevator, sitting in the cafeteria, or waiting for a patient to return in a room with a family member, you’ve probably felt that creeping panic ...
Sometimes, I wonder if life is work between breaks or breaks between work. Conventional wisdom states if we love our jobs it isn’t really work, but that’s bargaining with reality. We all need a break. Taking time off is important.
Despite the health benefits of time off, including a reduced risk of heart disease and improved reaction times, we ...
Merriam-Webster defines consensus as “a general agreement about something: an idea or opinion that is shared by all the people in a group.” That’s a pretty good definition. Examples in the laboratory:
There is a lack of consensus about the holiday schedule.
The decision to order additional O units was made by consensus.
Our quality improvement projects have often involved collecting data for a period of time and then deciding what to do with it. This proactive approach that relies on performance measurement should be more relaxing than responding to negative feedback, which is often the case with improvement projects. It’s difficult to strip down and redesign ...
2006, industry giant, Abbott Diagnostics made a major investment in medical
laboratory science by launching a campaign called Labs Are Vital. They spent
quite a bit of money and expended human resources in setting up a website and trying
to energize the medical laboratory community to help spread the message to the
There are two types of people in a hospital. Clinical professionals care for the patients, perform diagnostic testing, and make decisions that directly affect the quality of care. Everyone else should be in a crucial supportive role to that primary mission of healing our patients: housekeeping, plant maintenance, dietary, bookkeeping, ...
When an error happens, it often seems like choices are limited. The effects of the error are corrected, the incident is documented, and the tech involved counselled. I’ve worked in many labs where the “be aware and work harder” ethic is never questioned as the way to avoid errors. Good techs own their mistakes; great techs change what they ...
I wish I
knew everything, but I don't. On second thought: it would be pretty boring to
have every fact at my finger tips and I never have to learn, to ask, research
or dig for information. In any event, has someone ever asked you a
question and you hesitated before admitting that you don't know the answer?
am the king of ...
If only everyone would do what the lab tells them, life would be easier. If offices filled out requisitions properly, if patients would follow prep instructions, if registration would check with the lab before sending a patient without paperwork, if nurses would ask how before collecting specimens, if doctors would call first before collecting a ...
There are 11 million meetings every day, and most professionals attend 62 meetings every month. My total is somewhat less at around 30, adding up standing committees, ad hocs, department meetings, mandatory meetings, and last-minute teams to hose the fires. Many of these are dreadful, mind-numbing exercises that decide -- if anything -- when to ...