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  • Value-Based Mobile Technology

    Two powerful forces have converged to change the practice of laboratory medicine in ways never imagined a generation ago. These twin forces are the movement to value-based healthcare from the fee-for-service model and the rapid development of mobile technology, allowing for continuous healthcare monitoring of patients beyond the clinical ...
    Posted to CRI Lab Quality Advisor (Weblog) on June 22, 2016
  • Do Doctors Read Comments?

    Laboratories add comments to reports, some of which are informative e.g. CRITICAL VALUE REPEATED and others that are interpretive e.g. explaining the meaning and utility of the MDRD estimated GFR equation. It is the latter that brought me to this current question. Most doctors have little or no idea how results are generated. I think they ...
    Posted to Stepwise Success (Weblog) on June 18, 2016
  • Justifying Staff

    These days it’s all about shortages. Shortages of techs, shortages of patients, and shortages of money. In small hospitals there are fewer of us working with fewer patients for less money. Those who are working are older than the average worker, are wondering who is replacing them, and are tired of hearing about doing more with less when new ...
    Posted to Stepwise Success (Weblog) on May 31, 2016
  • IQCP: Bridging QC and QA

    It appears that there is still some confusion among laboratory personnel in differentiating QC from QA, and that this uncertainty has been compounded by the introduction and implementation of the Individualized Quality Control Plan (IQCP). These are different concepts, and it is important to understand these differences—both from the ...
    Posted to CRI Lab Quality Advisor (Weblog) on May 11, 2016
  • Happy Medical Laboratory Professionals Week 2016

    It's that time of year again, when we celebrate and acknowledge Medical Laboratory Professionals (technicians, scientists, specialists, pathologists and others). I receive a lot of email and read several misleading posts about ''Lab Week.'' So I am essentially reprinting a primer to share with colleagues.  The American ...
  • Moving That Needle

    One of the phrases I hear lately is “we need to move the needle,” meaning enough effort has to be put into change to not just make it stick, but change what matters. This might be customer satisfaction scores, test volumes, or cost containment. If there’s one thing that change has taught me, it’s that no matter how much things change they seem to ...
    Posted to Stepwise Success (Weblog) on April 21, 2016
  • Has Your Customer Service Kept Up?

    When we discuss all the changes that laboratories have to deal with—from technical and regulatory to evolving views of healthcare delivery and service expectations—we must include how these affect customer service. Customer service is involved in every phase of the laboratory operation; it is the face of the laboratory and, thus, reflects ...
    Posted to CRI Lab Quality Advisor (Weblog) on April 11, 2016
  • Are You Getting Paid?

    The laboratory is a unique clinical department. The possible tests and their associated billable codes that are routinely ordered day in and day out can number in the thousands or even tens of thousands. The big moving target is referral lab testing, which may change according to where it is forwarded, reflex testing, or method changes. I spend a ...
    Posted to Stepwise Success (Weblog) on April 4, 2016
  • New Laboratorian Excited About Profession

    As our profession ages and many of us lumber towards retirement, it is often hard to be optimistic. Many are burnt out and never miss an opportunity to tell those just entering the profession what a mistake they are making. I monitor social media quite a bit, partially to feel the pulse of fellow professionals. I am especially ...
  • Laboratorians DO Influence How We are Perceived

    A few months ago the physician group American Osteopathic Association (AOA) which represents osteopathic physicians (they use the credential DO instead of MD) embarked on a branding campaign for their profession. Some clever marketer decided to use the physician credential and title the campaign “Doctors that DO.” What could possibly be wrong ...
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