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  • Has Your Customer Service Kept Up?

    When we discuss all the changes that laboratories have to deal with—from technical and regulatory to evolving views of healthcare delivery and service expectations—we must include how these affect customer service. Customer service is involved in every phase of the laboratory operation; it is the face of the laboratory and, thus, reflects ...
    Posted to CRI Lab Quality Advisor (Weblog) on April 11, 2016
  • Do You Speak IT? (Part 1)

    I recently read an interesting article1 in Health IT and CIO Review that discussed commonly misused IT terms in the healthcare profession. The fact that these terms are misused so frequently is not solely due to misunderstanding or unfamiliarity; it reflects how new the field of healthcare IT is and how the meaning and interpretation of this ...
    Posted to CRI Lab Quality Advisor (Weblog) on December 21, 2015
  • Healthcare, Separate and Unequal?

    Two items of news caught my attention this weekend. Tomorrow the Supreme Court will start hearing arguments about the constitutionality of  the healthcare reform law; the so called Obamacare.   Is the Patient Protection and Affordable Care Act (P.L. 111-148) aimed at bringing basic healthcare to more Americans  or government ...
  • Second Opinion from the Laboratory

    My friends and relatives ask me for medical advice all the time. I am sure other laboratorians have the same experience. I have had a diverse experience in healthcare including being an American Red Cross trained first responder. I have also spent a great deal of time around hospitals in various capacities. But I think they just ask because I am ...