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In a medical office setting, the general office staff is
often part of the de facto laboratory operation due to their responsibilities
related to initially seeing and communicating with patients. This includes the
intake and update of patient information, test ordering, specimen acquisition,
labeling and initial handling, as well as ...
The impact of Millennials’ interpretations and expectations
of quality service from the healthcare profession in general—and laboratories
in particular—continues to grow with each passing year. Now the largest
generation demographically, Millennials are coming of age and gradually
assuming their rightful place as both mass consumers and ...
Two powerful forces have converged to change the practice of
laboratory medicine in ways never imagined a generation ago. These twin forces
are the movement to value-based healthcare from the fee-for-service model and
the rapid development of mobile technology, allowing for continuous healthcare
monitoring of patients beyond the clinical ...
When we discuss all the changes that laboratories have to
deal with—from technical and regulatory to evolving views of healthcare
delivery and service expectations—we must include how these affect customer
service. Customer service is involved in every phase of the laboratory operation;
it is the face of the laboratory and, thus, reflects ...
I recently read an interesting article1 in Health IT and CIO Review that discussed
commonly misused IT terms in the healthcare profession. The fact that these
terms are misused so frequently is not solely due to misunderstanding or
unfamiliarity; it reflects how new the field of healthcare IT is and how the
meaning and interpretation of this ...
Two items of news caught my attention this weekend. Tomorrow the Supreme Court will start hearing arguments about the constitutionality of the healthcare reform law; the so called Obamacare. Is the Patient Protection and Affordable Care Act (P.L. 111-148) aimed at bringing basic healthcare to more Americans or government ...
My friends and relatives ask me for medical advice all the time. I am sure other laboratorians have the same experience. I have had a diverse experience in healthcare including being an American Red Cross trained first responder. I have also spent a great deal of time around hospitals in various capacities. But I think they just ask because I am ...