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Showing page 1 of 27 (262 total posts)
  • Building Effective Educational Outreach

    In a medical office setting, the general office staff is often part of the de facto laboratory operation due to their responsibilities related to initially seeing and communicating with patients. This includes the intake and update of patient information, test ordering, specimen acquisition, labeling and initial handling, as well as ...
    Posted to CRI Lab Quality Advisor (Weblog) on September 21, 2016
  • Millennials Redefine Quality

    The impact of Millennials’ interpretations and expectations of quality service from the healthcare profession in general—and laboratories in particular—continues to grow with each passing year. Now the largest generation demographically, Millennials are coming of age and gradually assuming their rightful place as both mass consumers and ...
    Posted to CRI Lab Quality Advisor (Weblog) on August 31, 2016
  • Work Smarter Not Harder or Longer

     There is always so much to be done. Today's society is so fast-moving that it’s hard to accomplish every single thing on a day’s agenda. Working in the laboratory, we know that emergencies happen, stats keep coming in, instruments act up, and colleagues call out. It’s agreed we are expected to do more and more with less ...
  • Going Mainstream

    I just found out recently that Jennifer Lawrence will play Elizabeth Holmes in a movie about Theranos.1  Now, I love Jennifer Lawrence and think she is a tremendous actress, but does a movie about Theranos really need to be made? In reality, we don’t even know how this drama is going to play out, so what could possibly be written up in a ...
    Posted to New to the Lab (Weblog) on July 5, 2016
  • Value-Based Mobile Technology

    Two powerful forces have converged to change the practice of laboratory medicine in ways never imagined a generation ago. These twin forces are the movement to value-based healthcare from the fee-for-service model and the rapid development of mobile technology, allowing for continuous healthcare monitoring of patients beyond the clinical ...
    Posted to CRI Lab Quality Advisor (Weblog) on June 22, 2016
  • Representing all laboratorians as “lab techs” hurts the profession

    A few months ago I went to the doctor with a friend.  The nice young lady taking my friend’s vitals and medical history introduced herself as “Dr. O’s nurse”. I noticed her name badge read “RMA”- registered medical assistant. She was professional, competent and very friendly, but I wondered why she would represent herself as a ...
  • Rise Above the Negativity

    In April, one of my wonderful mentors, Rodney Rohde, PhD, MS, SV, SM(ASCP)CM, MBCM, and I co-wrote an article about removing the “hidden” aspect from the phrase “the hidden profession that saves lives” in honor of Medical Laboratory Professionals Week (MLPW).  The article was split into two parts, defining both the purpose and importance ...
    Posted to New to the Lab (Weblog) on May 25, 2016
  • Has Your Customer Service Kept Up?

    When we discuss all the changes that laboratories have to deal with—from technical and regulatory to evolving views of healthcare delivery and service expectations—we must include how these affect customer service. Customer service is involved in every phase of the laboratory operation; it is the face of the laboratory and, thus, reflects ...
    Posted to CRI Lab Quality Advisor (Weblog) on April 11, 2016
  • Five Questions to Ask Your Next Risk Adjustment Partner

    [Editor's note: This post was originally written by Steve Whitehurst, CEO, Health Fidelity.] As the availability of healthcare data continues to grow, many new technologies for risk adjustment are entering the market. When thinking about adopting a new risk adjustment solution, conduct a realistic self-evaluation in addition to also considering ...
    Posted to Boardroom Buzz (Weblog) on April 11, 2016
  • Consortium Forms to Mandate Electronic Monitoring of Hand Hygiene in Healthcare

    [Editor's note: This post was originally written by Paul Alper, chairman, EHCO.] Leaders in healthcare face daily pressure to drive quality and economic efficiencies. This trend has become more prominent as the Centers for Medicare & Medicaid Services (CMS) imposes penalties that demand hospitals do more with less. Today's healthcare ...
    Posted to Boardroom Buzz (Weblog) on April 5, 2016
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