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Showing page 1 of 13 (127 total posts)
  • Building Effective Educational Outreach

    In a medical office setting, the general office staff is often part of the de facto laboratory operation due to their responsibilities related to initially seeing and communicating with patients. This includes the intake and update of patient information, test ordering, specimen acquisition, labeling and initial handling, as well as ...
    Posted to CRI Lab Quality Advisor (Weblog) on September 21, 2016
  • Millennials Redefine Quality

    The impact of Millennials’ interpretations and expectations of quality service from the healthcare profession in general—and laboratories in particular—continues to grow with each passing year. Now the largest generation demographically, Millennials are coming of age and gradually assuming their rightful place as both mass consumers and ...
    Posted to CRI Lab Quality Advisor (Weblog) on August 31, 2016
  • What We Could Learn from Pharmacists

      I know our profession is unique and cannot be identically modeled off any other profession. However in both my personal and professional lives I often try to learn lessons and draw parallels from observations around me.   I have been in this profession for more years than many of my readers have been alive. I have ...
  • Representing all laboratorians as “lab techs” hurts the profession

    A few months ago I went to the doctor with a friend.  The nice young lady taking my friend’s vitals and medical history introduced herself as “Dr. O’s nurse”. I noticed her name badge read “RMA”- registered medical assistant. She was professional, competent and very friendly, but I wondered why she would represent herself as a ...
  • Laboratorians DO Influence How We are Perceived

    A few months ago the physician group American Osteopathic Association (AOA) which represents osteopathic physicians (they use the credential DO instead of MD) embarked on a branding campaign for their profession. Some clever marketer decided to use the physician credential and title the campaign “Doctors that DO.” What could possibly be wrong ...
  • Do We Practice What We Preach? Part 2.

    Clinical laboratorians sometimes complain, “Well, they didn’t ask the lab!”  As someone who has held administrative positions outside the laboratory, I noticed very quickly that the lab was not present at the table for many decisions.  Having come from the lab, I was not totally surprised. What really shocked me, however, ...
  • Do We Practice What We Preach? Part 1.

    Well today is my birthday and it's making me a little retrospective. As you all know I am not about making big resolutions based on the day or date; such as New Year's. However I did think back over my professional life today: what I have done, what impact I have made on the profession and what I would do differently, given a second ...
  • We’re All in This Together

    An “us versus them” attitude is common in all workplaces. Lab techs don’t understand nurses or nurses don’t understand lab techs. I’ve heard techs whine many times over the years, “If only the nurses could come down here and watch what we do for a day.” Never once have I seen a tech volunteer to do what a nurse does. But the same attitude can ...
    Posted to Stepwise Success (Weblog) on December 2, 2015
  • Controlling Specimen Identification Errors: A Quiz

    It is a well-known fact by now that most laboratory errors occur in the pre- and post-analytic phases of testing and that these errors can have a significant impact on patient care. Often, these activities do not occur within the physical confines of the laboratory, but in other locations—often by personnel not directly managed by the ...
    Posted to CRI Lab Quality Advisor (Weblog) on October 26, 2015
  • Working With Nursing

    The current Advance opinion poll question, “What is your laboratory’s relationship with your facility’s nursing staff?” has me thinking. As fellow Advance blogger Stephanie Noblit points out, medical laboratory professionals don’t often have a positive opinion of nurses. This is an unfounded opinion for any laboratorian. Nurses are wonderful, ...
    Posted to Stepwise Success (Weblog) on September 4, 2015
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