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  • Do We Practice What We Preach? Part 2.

    Clinical laboratorians sometimes complain, “Well, they didn’t ask the lab!”  As someone who has held administrative positions outside the laboratory, I noticed very quickly that the lab was not present at the table for many decisions.  Having come from the lab, I was not totally surprised. What really shocked me, however, ...
  • Celebrating Differences

      There are differences all around us: at work, in society, and even in our own family or circle of friends. We tend to focus on the differences a lot. Just look at the news and see how all of societal ills are being blamed on those who are different from us.   This weekend I have been catching up on my reading. I just read ...
  • 8 Tips to Improve Your Conversational Effectiveness

      I am sure you have all heard the lament, “He/she just does not know how to talk to people.” As team members laboratorians have to interact with each other and convey information not only to fellow laboratorians (peers and supervisors) but to their customers outside the lab as well.   Managers, especially brand new ...
  • Glucose or HbA1c..Who you Gonna Call?

      I have the most instructive conversations with physicians and others outside of our profession. Some day I would like to write a book of such conversations and recommend its use as a discussion point for medical laboratory students. My friend the endocrinologist was gushing to me about how wonderful HbA1c is. “I no longer order ...
  • Sounds Like a Personal Problem to Me

      You might be familiar with the comeback, “Sounds like a personal problem to me.” That expression is usually used to quash a complaint or an excuse not living up to expectations. That expression came to mind recently.   The weather is usually mild in Atlanta where I live. However we had a steady two-week cold snap ...
  • Importance of Effective Onboarding

    A few years ago I was part of a team appointed by a national hospital company to study and make recommendations for staff retention. The organization had a horrendous record for turnover; in fact in some key areas like nursing assistants the turnover rate was 40 percent! Such a high rate was untenable because of its cost to the organization, but ...
  • Don't Fear Workplace Conflict

    One of the most uncomfortable situations for employees and managers alike is a workplace that has obvious conflict. We are taught to work as a cohesive team and lots of resources is spent on teambuilding. The word ''team'' is considered sacrosanct in fact. Yet, the dirty little secret is that conflict is inevitable. If you have worked for any ...
  • Ask the New Guy

    From Black Friday until after the holidays, it’s bargain hunting season. Like most bargains, a new hire in your laboratory can be good or bad. And your lab will play “Ask the new guy” to figure it out. If management does its job, the news is good. Great managers look for people who complement the team’s sensibilities, temperament, and skill ...
    Posted to Stepwise Success (Weblog) on December 7, 2012
  • I am Right, You are Wrong

    It's election season and every time I log on to Facebook I am inundated with messages, notifications and newsfeeds (what's the difference between those last two, by the way?) about the elections and the presidential candidates. Some postings are benign but many are pretty inflammatory and a few border on having no basis in reality. Some are ...
  • Getting Ready for Inspections

    Our boot camp drill instructor was a shorter-than-average, matter-of-fact man named Sergeant Panamarenco, starched and polished down to his speech. I remember his barracks inspections vividly. Strutting behind our bunks he would flip open lockers and go into a screaming rage if he found a spot on a bar of soap. As a result, most of us kept two ...
    Posted to Stepwise Success (Weblog) on May 9, 2011
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