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  • The Blame Train

    In a classic Twilight Zone episode called ''A Stop at Willoughby,'' an advertising executive falls asleep on a commuter train and awakens to find himself in a slower, gentler time, a departure from the exasperation and desperation of his ''career.'' There are many days, at least in terms of quality management, where I feel the laboratory is ...
    Posted to Stepwise Success (Weblog) on March 12, 2010
  • A Thousand Words

    Incident reports are commonplace in healthcare, meant to record the facts. But do they? I've written about write-ups, including their presentation as conclusions and use as political bats. If you've worked in healthcare any length of time, you're well aware of the pejorative tone of ''written up.'' It's often an excuse, a threat, and an action ...
    Posted to Stepwise Success (Weblog) on May 18, 2009