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  • Do We Practice What We Preach? Part 2.

    Clinical laboratorians sometimes complain, “Well, they didn’t ask the lab!”  As someone who has held administrative positions outside the laboratory, I noticed very quickly that the lab was not present at the table for many decisions.  Having come from the lab, I was not totally surprised. What really shocked me, however, ...
  • Celebrating Differences

      There are differences all around us: at work, in society, and even in our own family or circle of friends. We tend to focus on the differences a lot. Just look at the news and see how all of societal ills are being blamed on those who are different from us.   This weekend I have been catching up on my reading. I just read ...
  • 8 Tips to Improve Your Conversational Effectiveness

      I am sure you have all heard the lament, “He/she just does not know how to talk to people.” As team members laboratorians have to interact with each other and convey information not only to fellow laboratorians (peers and supervisors) but to their customers outside the lab as well.   Managers, especially brand new ...
  • Are You Recognized?

    Being recognized for what we do is an essential human need. We appreciate a thank you, acknowledgement, or praise at work. The giver and receiver benefit from a sincere “Thanks!” Whether the effort is big or small -- sometimes the smallest things matter so much -- it’s crucial to be noticed. It can make the difference between a place to pick ...
    Posted to Stepwise Success (Weblog) on June 16, 2014
  • Glucose or HbA1c..Who you Gonna Call?

      I have the most instructive conversations with physicians and others outside of our profession. Some day I would like to write a book of such conversations and recommend its use as a discussion point for medical laboratory students. My friend the endocrinologist was gushing to me about how wonderful HbA1c is. “I no longer order ...
  • A Targeted Approach

    A while back, a laboratory in preparation for their first inspection asked me an interesting question. This lab was reviewing their personnel files to ensure they were in compliance and wanted me to take a look at their job descriptions to make sure they were adequate. While I proceeded to help this lab with the information they needed, I began to ...
    Posted to CRI Lab Quality Advisor (Weblog) on February 4, 2014
  • Sounds Like a Personal Problem to Me

      You might be familiar with the comeback, “Sounds like a personal problem to me.” That expression is usually used to quash a complaint or an excuse not living up to expectations. That expression came to mind recently.   The weather is usually mild in Atlanta where I live. However we had a steady two-week cold snap ...
  • Don’t Burn Bridges

    The dictionary defines “burn your bridges behind you” as “To eliminate any possibility of a retreat to a former position.” These days, this literal military term metaphorically applies to the workplace. Often, people leave a position with ruinous behavior, sabotaging their workplace, telling off coworkers, spouting off on Facebook, etc. It’s ...
    Posted to Stepwise Success (Weblog) on December 20, 2013
  • It’s Not My Job-Or is It?

    No matter what your job is, it’s likely you periodically encounter situations that make you consider whether you should just look the other way or take ownership. This might range from a customer service issue with a patient, to an interdepartmental impasse to a human resource issue.   Very often we are tempted to take a ...
  • The Clinical Gap

    There are two types of people in a hospital. Clinical professionals care for the patients, perform diagnostic testing, and make decisions that directly affect the quality of care. Everyone else should be in a crucial supportive role to that primary mission of healing our patients: housekeeping, plant maintenance, dietary, bookkeeping, ...
    Posted to Stepwise Success (Weblog) on November 8, 2013
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