Close Server: KOPWWW05 | Not logged in


Welcome to Health Care POV | sign in | join
in Search

BROWSE BY TAGS

All Tags » Professionalism » Management   (RSS)
Showing page 2 of 6 (54 total posts)
  • Importance of Effective Onboarding

    A few years ago I was part of a team appointed by a national hospital company to study and make recommendations for staff retention. The organization had a horrendous record for turnover; in fact in some key areas like nursing assistants the turnover rate was 40 percent! Such a high rate was untenable because of its cost to the organization, but ...
  • Do What Helps Your Customers

    With so much customer service happening these days, you’d think it would be better. Its fallibilities are built into our systems. Why do we have to use an “express lane” in supermarkets? Why do we have to pay at the first window and not the second? And why do we have to wait in line, register for lab work, and then wait again? Investopedia ...
    Posted to Stepwise Success (Weblog) on June 26, 2013
  • Don't Fear Workplace Conflict

    One of the most uncomfortable situations for employees and managers alike is a workplace that has obvious conflict. We are taught to work as a cohesive team and lots of resources is spent on teambuilding. The word ''team'' is considered sacrosanct in fact. Yet, the dirty little secret is that conflict is inevitable. If you have worked for any ...
  • Ask the New Guy

    From Black Friday until after the holidays, it’s bargain hunting season. Like most bargains, a new hire in your laboratory can be good or bad. And your lab will play “Ask the new guy” to figure it out. If management does its job, the news is good. Great managers look for people who complement the team’s sensibilities, temperament, and skill ...
    Posted to Stepwise Success (Weblog) on December 7, 2012
  • Just Ask

    About a year ago I met a very engaging and outgoing young woman. She is a successful business leader and a Harvard graduate. There is not much exceptional about this, perhaps, except she is from a rural village in Jamaica and is the first in her family of nine siblings to graduate high school. I was fascinated by her MBA from Harvard but could ...
  • I am Right, You are Wrong

    It's election season and every time I log on to Facebook I am inundated with messages, notifications and newsfeeds (what's the difference between those last two, by the way?) about the elections and the presidential candidates. Some postings are benign but many are pretty inflammatory and a few border on having no basis in reality. Some are ...
  • Where is This Place Called Nirvana?

    Every organization these days has mission and vision statements. We all learn them at orientation. Some companies insist we wear them on name tags or ''buddy badges.'' Others have them plastered in elevators, hallways and in conference rooms. Everyone wants to be the ''provider of choice'' or something similar. Everyone respects patients and ...
  • How Happy is Your Lab?

    I’ve never quite understood why administrators keep managers with a high turnover rate. While no two labs are alike, it isn’t unusual for some labs to keep the same people forever and others to be a revolving door. Why is that? The New York Post reports: Employees in every workplace have a couple of key questions they want answers to. They ...
    Posted to Stepwise Success (Weblog) on December 23, 2011
  • Telling Stories

    The power of narratives to reinforce values, inspire, and motivate can be shown if you start meetings with, “Does anyone have any stories?” It might be a child with cancer who needed blood drawn, a blood bank close call, or a nurse’s compassion for a family’s loss. It’s good business sense to remind people that we’re all in this ...
    Posted to Stepwise Success (Weblog) on July 8, 2011
  • Getting Ready for Inspections

    Our boot camp drill instructor was a shorter-than-average, matter-of-fact man named Sergeant Panamarenco, starched and polished down to his speech. I remember his barracks inspections vividly. Strutting behind our bunks he would flip open lockers and go into a screaming rage if he found a spot on a bar of soap. As a result, most of us kept two ...
    Posted to Stepwise Success (Weblog) on May 9, 2011
< Previous 1 2 3 4 5 Next > ... Last »