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Showing page 3 of 6 (54 total posts)
  • Run Toward the Roar

    To succeed, seek out change and action. Dr. Emmett Murphy, CEO of the Murphy Leadership Group, teaches a course called “Run towards the roar.” This is a clever play on the tale that prides of lions will sometimes use a specific brand of divide and conquer to capture prey. The older, slower male lions will form a line and roar loudly. The ...
  • Lessons Learned From 'The King's Speech'

    This year's Best Picture winner at the Academy Awards (and nominated for twelve Oscars), was The King’s Speech, the story of King George VI of England who was suddenly forced to ascend the throne when his brother Edward VIII abdicates for love. The king, the father of the current Queen Elizabeth II, and whose nickname was Bertie (Prince Albert) ...
  • Who Causes Poor Morale?

    In a lab of twenty employees, three care enough to pick up the slack, five work hard to yank it away, and twelve just hope another job comes along. Everyone’s frustration is compounded by knowing that people at the top don’t care about them, don’t want them to do well, and don’t listen to what people say in the community. On the list of what ...
    Posted to Stepwise Success (Weblog) on January 26, 2011
  • Share Your Agenda

    Recently, our CEO asked managers to share meeting agenda formats. Are we all using the same one? he wondered. I have a sense the answer is no, or none at all. I attend many meetings without any agenda or with barely an idea of why there’s a meeting at all. It’s hard to imagine a bigger waste of time and money. Ideally, you enter a meeting and ...
    Posted to Stepwise Success (Weblog) on December 29, 2010
  • Good Apples

    It’s a phenomena called “emotional contagion,” according to a University of Oklahoma professor, that causes a bad apple at work to spoil the bunch. A bad apple drags others down, because members of a group all tend to express and feel the same feelings. Research at one California university suggests that a leader’s mood greatly influences a ...
    Posted to Stepwise Success (Weblog) on July 26, 2010
  • Mile-High Silos

    “Give me a year,” a manager once told me, “and I’ll explain my job to you.” I wonder who would do her job during that mythical year. “I’m tired of babysitting every other department,” I often hear. True, there aren’t enough pacifiers to plug all the whining holes. “We don’t care what you think,” an ED nurse confessed when I suggested she write ...
    Posted to Stepwise Success (Weblog) on June 28, 2010
  • Doing Your Job

    Amidst ballyhoo at a recent customer service seminar, we shared stories of people in the organization who went the extra mile, put in extra effort, were completely onboard, and otherwise sucked up like a black hole next to a bowl of Rice Krispies. Finally, someone said, ''It isn't enough for people to come to work on time, do their jobs, and go ...
    Posted to Stepwise Success (Weblog) on May 7, 2010
  • The Blame Train

    In a classic Twilight Zone episode called ''A Stop at Willoughby,'' an advertising executive falls asleep on a commuter train and awakens to find himself in a slower, gentler time, a departure from the exasperation and desperation of his ''career.'' There are many days, at least in terms of quality management, where I feel the laboratory is ...
    Posted to Stepwise Success (Weblog) on March 12, 2010
  • Super Users

    At a ''super users'' meeting the other day discussing information technology, an administrator asked managers for guidance. ''Help us help you,'' he said. ''Is there anything you need in your departments that can help improve efficiency?'' A few things happened. One, there was no response from any of the twenty or so people in the conference ...
    Posted to Stepwise Success (Weblog) on January 25, 2010
  • More Management Myths

    Last summer I blogged about ''mythconceptions'' we have about managers – that we are trained, authoritarian leaders – and I thought I'd give it another go. There may be more ideas you haven't considered that can help you succeed on the bench. Talented bench techs make great managers. A letter in the Jan 11th print edition of Advance points ...
    Posted to Stepwise Success (Weblog) on January 20, 2010
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