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All Tags » Professionalism » Management   (RSS)
Showing page 4 of 6 (54 total posts)
  • Speak For Yourself

    Industrialist Henry Kaiser (think steel, aluminum, and Permanente) said, ''When your work speaks for itself, don't interrupt.'' While our work speaks for us, others see us as test menus and reports with – perhaps – a vague notion of instruments, microscopes, and acronyms from watching House. Or – worse – our expertise is extrapolated from an ...
    Posted to Stepwise Success (Weblog) on January 6, 2010
  • Too Much Information

    A slang term these days when someone tells a story with unwanted details is ''TMI,'' meaning ''too much infor-mayyyy-tion,'' said with or without fingers in ears and followed by, ''Lalalalalala!'' That would be handy at work, some days. We are bombarded with information. At a recent staff meeting, lab techs griped about email; one tech said ...
    Posted to Stepwise Success (Weblog) on December 9, 2009
  • Equitable: See Fair

    ''Scott refuses to define the word equitable,'' someone once complained about me. The American Heritage dictionary defines equitable as ''just and impartial,'' then tells us to see fair. Fair, unsurprisingly, is defined as ''just to all parties; equitable.'' Ah, but wait! Ain't equitable one of them hifalutin legal terms? It sure sounds like ...
    Posted to Stepwise Success (Weblog) on November 16, 2009
  • Valuable Work

    When a round robin of ''What's New'' got to me at a recent department head meeting I said, ''We're working on a new C. diff algorithm that screens for toxin-producing antigen and not just the toxin.'' Amid blank stares one manager laughed, ''English please!'' Such befuddlement is a good-natured acknowledgement that the lab is a technical, even ...
    Posted to Stepwise Success (Weblog) on October 5, 2009
  • Competency

    According to CLIA (Clinical Laboratory Improvement Amendments) Sec. 493.1413(b)(8), the technical consultant is responsible for ''evaluating the competency of testing personnel.'' There are a number of ways to do this: direct observation, review of records, analyzing previously tested samples, and so on. These have to be written procedures ...
    Posted to Stepwise Success (Weblog) on September 30, 2009
  • The Box

    Along with ''Aha!'' moments – those insights that punctuate hard work – you've probably heard the idea to ''think outside the box.'' It means to think from an unconventional or different perspective, assumed to be essential in creativity. It's a cliché these days. I'll tell a story. Twenty years ago I worked in a laboratory facing a budget ...
    Posted to Stepwise Success (Weblog) on September 16, 2009
  • Error is Just a Word

    Error means to deviate, blunder, or make a mistake. Merriam Webster's Dictionary of Law has this marvelous definition: ''an act that through ignorance, deficiency, or accident departs from or fails to achieve what should be done.'' No matter how we strive to convince ourselves and others that error is just a word, it has unmistakable meaning. ...
    Posted to Stepwise Success (Weblog) on August 14, 2009
  • Questions and Answers

    Your workplace may have a buddy system to bond new hires with your organization. That's great for trivial questions about the lunch menu, where to park, or who handles payroll. But what about tough questions? For example: Why do I work more weekends than other techs? In an open environment, this question is asked to and answered by the ...
    Posted to Stepwise Success (Weblog) on June 15, 2009
  • Accountability

    Accountability is a word I hear a lot these days, usually in the form of ''That person needs to be held accountable.'' I think what people usually mean is ''That person needs to be punished.'' But accountability simply means to be answerable. One who is accountable is liable to be called upon to justify or explain what has happened. It's about ...
    Posted to Stepwise Success (Weblog) on May 22, 2009
  • A Thousand Words

    Incident reports are commonplace in healthcare, meant to record the facts. But do they? I've written about write-ups, including their presentation as conclusions and use as political bats. If you've worked in healthcare any length of time, you're well aware of the pejorative tone of ''written up.'' It's often an excuse, a threat, and an action ...
    Posted to Stepwise Success (Weblog) on May 18, 2009