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  • Millennials Redefine Quality

    The impact of Millennials’ interpretations and expectations of quality service from the healthcare profession in general—and laboratories in particular—continues to grow with each passing year. Now the largest generation demographically, Millennials are coming of age and gradually assuming their rightful place as both mass consumers and ...
    Posted to CRI Lab Quality Advisor (Weblog) on August 31, 2016
  • Your Company’s Computer Guy

    Saturday Night Live used to have this recurring skit about a rude computer technician played by Jimmy Fallon. He’d appear and respond to polite questions with snarking geek jokes, yell “MOVE!” and type the solution in a few keystrokes. “Was that so hard?” There’s more than a grain of truth in this humor. While jargon-laden professions with ...
    Posted to Stepwise Success (Weblog) on May 22, 2015
  • Three or Four Steps

    When we went paperless in order entry, it meant much more than just dumping paper, binders, index cards, labels, and hand-carried requisitions. Since all staff needed this information, each person had to have the right computer skills to use Access, search folders on the server, copy and paste, cut and paste, drag and drop, use wildcard ...
    Posted to Stepwise Success (Weblog) on January 17, 2014
  • Questioning Physicians

    The other day a physician ordered a platelet count to be recollected and repeated off lavender and blue top tubes. The patient platelet count had dropped from 229 thousand to 102 thousand in 24 hours, a sudden change. The tech performed the work but grumbled to me the next morning. “He doesn’t trust our lab results! I told him there was ...
    Posted to Stepwise Success (Weblog) on September 4, 2013
  • Precision vs. Significance

    I can still hear it, that tickita, tickita, tickita of the BBL Fibrometer. One site claims, “With the use of this convenient and precise device, you can achieve rapid and accurate results within a short period of time.” And be driven loopy by the noise. As we know, accuracy and precision are relative concepts. The Fibrometer was a step up ...
    Posted to Stepwise Success (Weblog) on July 15, 2013
  • I Didn’t Get Your Email

    For managers, email is either a lifeline or bane. Sometimes, it’s both. I imagine it’s even more irritating for staff without a dedicated office space to handle email. Whatever the setting, there are only so many emails we can take. According to a Harris Interactive poll reported by ABC News, it’s 50 a day. Smartphones make it worse per ...
    Posted to Stepwise Success (Weblog) on January 23, 2013
  • Put People First

    Technology is amazing. When my wife and I dine in the kitchen, we often turn on the corner TV. This TV is connected to the DVR two rooms away, which we control using a smartphone app to sometimes watch recorded episodes of The Suze Orman Show. Fast forwarding through commercials, we’re done in no time. All with a phone. Didn’t we used to make ...
    Posted to Stepwise Success (Weblog) on October 17, 2012
  • Stay in the Loop

    These days, it’s too easy to avoid face to face interactions, enabled by electronic order entry, email, instant messaging, and paging. And sometimes this can take the lab out of the loop. Two examples: A physician orders blood cultures on an inpatient. The lab collects the cultures, puts them in the instrument, but forgets to receive the ...
    Posted to Stepwise Success (Weblog) on February 3, 2012
  • Super Users

    At a ''super users'' meeting the other day discussing information technology, an administrator asked managers for guidance. ''Help us help you,'' he said. ''Is there anything you need in your departments that can help improve efficiency?'' A few things happened. One, there was no response from any of the twenty or so people in the conference ...
    Posted to Stepwise Success (Weblog) on January 25, 2010
  • Too Much Information

    A slang term these days when someone tells a story with unwanted details is ''TMI,'' meaning ''too much infor-mayyyy-tion,'' said with or without fingers in ears and followed by, ''Lalalalalala!'' That would be handy at work, some days. We are bombarded with information. At a recent staff meeting, lab techs griped about email; one tech said ...
    Posted to Stepwise Success (Weblog) on December 9, 2009
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