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  • Please and Thank You

    The Ghostbusters reboot has me chuckling over the original. There’s a scene where an EPA official asks Bill Murray’s character to see the ghost storage facility, and Murray refuses explaining, “Because you did not use the magic word.” In an expression typifying bureaucratic obsequiousness for the ages the EPA man asks what that is. Murray ...
    Posted to Stepwise Success (Weblog) on September 23, 2015
  • Working With Nursing

    The current Advance opinion poll question, “What is your laboratory’s relationship with your facility’s nursing staff?” has me thinking. As fellow Advance blogger Stephanie Noblit points out, medical laboratory professionals don’t often have a positive opinion of nurses. This is an unfounded opinion for any laboratorian. Nurses are wonderful, ...
    Posted to Stepwise Success (Weblog) on September 4, 2015
  • Are You Good or Great?

    Some time ago I read Good to Great: Why Some Companies Make the Leap... and Others Don’t by leadership guru Jim Collins. The book describes why some companies are good and others are great. It’s a worthwhile read. It turns out that being great isn’t a huge leap, luck, or circumstance. It’s a choice. It fascinates me to consider two ...
    Posted to Stepwise Success (Weblog) on August 12, 2015
  • Celebrating Differences

      There are differences all around us: at work, in society, and even in our own family or circle of friends. We tend to focus on the differences a lot. Just look at the news and see how all of societal ills are being blamed on those who are different from us.   This weekend I have been catching up on my reading. I just read ...
  • Reducing Stress

    Layoffs, cutbacks, mergers, downsizing, and outsourcing, common in business, have come to healthcare and laboratories. What used to be a secure job with plenty of opportunity now is filled with unknowns in an uncertain economy. According to Forbes the average worker is interrupted seven times an hour and distracted over two hours during the day. ...
    Posted to Stepwise Success (Weblog) on June 25, 2015
  • Customer or Self Service?

    Customer service has its bromides: follow the Golden Rule (treat customers as you want to be treated); the Platinum Rule (treat customers the way they want to be treated); exceed, don’t meet customer expectations, etc. But all this boils down to one simple assumption: the customer doesn’t work for you. Since laboratories are point of service ...
    Posted to Stepwise Success (Weblog) on May 27, 2015
  • Your Company’s Computer Guy

    Saturday Night Live used to have this recurring skit about a rude computer technician played by Jimmy Fallon. He’d appear and respond to polite questions with snarking geek jokes, yell “MOVE!” and type the solution in a few keystrokes. “Was that so hard?” There’s more than a grain of truth in this humor. While jargon-laden professions with ...
    Posted to Stepwise Success (Weblog) on May 22, 2015
  • The Laboratory: Operating Behind the Scenes

      The mantra of most laboratorians is, “We get no respect.” The wrenching truth about that is that it is a self-fulfilling prophesy. We provide the majority of empirical data used to make clinical decisions, we are among the most educated of healthcare professionals. Yet the truth is we are under-recognized and often underpaid, as ...
  • Small Favors Improve Teamwork

    There’s a misconception in management circles that people need to know each other socially to get along. If I hang out with you in a non-stress environment where we can avoid talking about work I’ll find out that you’re really a great person and not just a boss, charge nurse, or other demanding coworker. I’ve always found these events painful, to ...
    Posted to Stepwise Success (Weblog) on January 30, 2015
  • What Has Happened to the DCLS Degree?

     For several years now there has been talk about a doctorate in Medical Laboratory Science (DCLS). This idea was advanced by ASCLS to support the idea that medical laboratory science has a unique, distinct, significant body of knowledge that MLS practitioners  should be able to practice independently as do other professionals with ...
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