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Showing page 4 of 35 (347 total posts)
  • How Can I Help?

    Scripting has been imposed on us, like many organizations, to standardize the customer experience. From answering the telephone to directing traffic, guidelines are set to make sure no matter who a patient or family member interacts with they receive similar treatment. This practice is so common in retail these days it’s expected in many other ...
    Posted to Stepwise Success (Weblog) on August 25, 2014
  • Difficult Patients in the Sleep Lab

    Difficult patients in the sleep lab are no surprise, nor are they a new phenomenon. What is new is the frequency with which they are showing up. Sometimes it feels as if the doctors are in a contest to see who can refer in the most difficult patient.  I come from a nursing background and so I can usually handle whatever comes through the ...
    Posted to Adventures in Sleep (Weblog) on August 21, 2014
  • Mask Fit Savvy

    I wish, oh how I wish, that my lab dispensed our own CPAP equipment. And not so much the CPAP machines but the masks. We do as much as we can by giving the patient the mask they are titrated with, but that's as far as it goes. Once they leave us, it's out to the big bad world of DMEs.  Part of the life of a day tech ...
    Posted to Adventures in Sleep (Weblog) on August 7, 2014
  • Ultimate responsibility?

    Problem: A patient was diagnosed with sleep apnea 5 years ago and has been treated with CPAP since. At his office visit this year he complains of poor sleep and a return of symptoms of OSA. He has gained 60 pounds and has other lung problems as well.  His doctor orders a new sleep study since it's been 5 years. Said sleep ...
    Posted to Adventures in Sleep (Weblog) on August 1, 2014
  • Are You More Than a Passive Technician?

      I recently saw a discussion on a Medical Laboratory page on a popular social networking site. Someone started off a thread detailing an encounter with a nurse in which a request was made that was so ludicrous it was funny. Others weighed in with accounts of their personal experiences: mostly questions or requests from nursing ...
  • Challenged by BRPT Exam

    I mentioned before that I attended the FOCUS spring conference in Florida. My main goal for that event was to attend the sleep educator workshop presented by the BRPT. I must say I thoroughly enjoyed the workshop and I did learn a lot; it was worth every penny spent.  Now, I am tasked with passing the associated exam. I ...
    Posted to Adventures in Sleep (Weblog) on July 10, 2014
  • Here's to Your Independence

    I do not often repeat posts, blog or articles. However I have received several requests for a repost of this blog. One kind reader from Massachusets wrote, ''That is the singular most emotional call I have read in a while. Please reprint on July 4th. Do not just refer to it give a link. Please reprint it so when anyone logs on ...
  • 8 Tips to Improve Your Conversational Effectiveness

      I am sure you have all heard the lament, “He/she just does not know how to talk to people.” As team members laboratorians have to interact with each other and convey information not only to fellow laboratorians (peers and supervisors) but to their customers outside the lab as well.   Managers, especially brand new ...
  • What Message are You Sending?

      In business school my marketing professor was fond of saying, “Marketing is everything.” It was tempting to see this view as the opinion of an overzealous marketer who was trying to convince students of the need to create complex and obtuse business/marketing plans.  But as I continued the course, and long after graduation I ...
  • Expanding Sleep Resources

    There are a lot of good resources available to us today that even 10 years ago we did not have.  I encourage you to read the various e-magazines and periodicals and keep up with what's happening in sleep. There is constantly new and exciting research being published and changes going on in government that greatly affect us.  I ...
    Posted to Adventures in Sleep (Weblog) on June 19, 2014
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