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  • Personalized Care Improves Outcomes, Grows Business

    I had an experience getting some prescriptions filled: The technician was working with me to get a discount card to work that I could not use at another pharmacy. It turned out that the other pharmacy just did not know to make a phone call required to activate the card. It cost them a customer. The extra 10 minutes this person ...
    Posted to Adventures in Sleep (Weblog) on May 26, 2011
  • Evaluate Strengths, Weaknesses, Opportunities, Threats

    The beginning of the year is usually the slow time of the year. The patients do not want to pay their yearly deductible and many people are recovering from the holidays. I find this is the best time for me to look over what worked and did not work over the last year and to plan for the next year. This year is particularly important ...
    Posted to Adventures in Sleep (Weblog) on January 20, 2011
  • Moving Out Of Your Comfort Zone

    In all new positions you will be asked to do new things.  This is true whether you are doing the same skills or whether you are adding skills you have never done before.  In my lab, I find that the new techs have difficulty remembering how to do the paperwork and the routine chores at our facility.  They work at another facility ...
    Posted to Adventures in Sleep (Weblog) on July 28, 2009